How to Get Started

1. Order Online

• Check our current service times.
• Place your order online.
• Note the ORDER CODE you receive after checkout.

2. Bag + Box + Tape

• Write your ORDER CODE, NAME, and PHONE NUMBER on a slip of paper.
• Place it inside a plastic, zip-close bag with your film.
• Place your bag inside a box and secure with all seams and closures with copious tape.
• Do NOT use a mailer/envelope or rely solely on a box’s built-in sticker seals! We’ve seen both fail regularly.

3. Get a Tracking Number

• Ship to:

  Attn: Film Crew
  PhotoVision
  3775 Market St NE
  Salem OR 97301
  

• Get a TRACKING NUMBER! It has been the deciding factor in locating lost film.

4. Film Arrives

• Once your film arrives, you’ll receive an email letting you know your status changed to Processing.
• Check our film service times that day so you know when you might receive your scans!

5. Send Reference Images

• Learn more.

6. Happy Scan Day!

• Your scans will be delivered via Box.com and we’ll send you an email when they’re ready. No Box.com account is needed.

7. Give / Get Feedback

• Let us know what you think of your scans. You can call, email or send us side-by-sides.
• You can also schedule a Zoom call to dive deeper.
• Learn how to read your Exposure Reference Sheets.
• Learn more about photography.

8. Get Prints

• If your order includes prints, they’ll ship within 1–2 business days (or 2 weeks if you chose 2 week negative return).
• Didn’t order proof prints? You can order prints anytime here!

9. Negative Return

• Depending what you chose, your negatives will either ship 2 weeks after your scans are completed or be held in-lab until you have enough negatives to fill a flat rate box. Alternatively, you can choose to have your negatives destroyed at no charge.