Common Questions

What’s the difference between Signature Process + Scan and Everyday 35mm Process + Scan + Print?

Signature Process + Scan is designed for professional events, while Everyday 35mm is designed for documenting everyday life. ⁠

Signature Process + Scan includes a secondary color check, custom preference images and larger pixel dimensions that can print up to 24×30" (and beyond for Large Scans), while Everyday 35mm is scanned using our expert color technicians' best judgment with smaller pixel dimensions that can make beautiful prints up to 12×18".⁠

For Signature Process + Scan, proof prints are available for only $4/roll, while with Everyday 35mm, 4×6" proof prints come standard with 1/4" white borders at no extra charge.⁠ Learn more about Everyday 35mm here.

Who should use Everyday 35mm?

Everyday 35mm is for everyday life. It’s for hangouts with friends, vacations with kiddos, mornings at home and holidays with family. It’s for poignant milestones and the beautiful mundane. But most importantly, Everyday 35mm is for everyone! Whether you’re a first-time film shooter or a professional, your film will be processed with the utmost care and scanned by hand so your images look their very best.⁠ Learn more about Everyday 35mm here.

What are preference images?

Preference images are 3–5 images that exemplify the skin tones, contrast, density and saturation you're striving for in your work. They can be from your own portfolio of work or from someone who inspires you. We recommend everyone submit preference images—they really help minimize the time you might spend editing in post! Submit or update here.

Is there a charge to use or update my preference images?

Never.

How do I safely ship my film?

Check out our shipping tips.

I’ve shipped my order. What happens next?

Once we receive your film, we’ll send you an email letting you know your order status changed to processing, so you know your film arrived safe + sound.

How do I receive my scans?

Once your scans are complete, you'll receive an email with a link to download your scans via Box.com, an online file sharing system. Learn how to use Box.com.

How soon will I see my scans?

You can always find our current film service times here.

My scans aren't what I was expecting. What can I do?

Email us side-by-sides. These "before and afters" can be added to your preference images and help you hone in your film scans so they are closer to your aesthetic. Learn more.

Do you offer rush processing?

Yes! We are pleased to offer rush processing when our service times exceed your required time frame.

How do I order prints?

Proof prints may be ordered online during checkout. Or, you can order prints from both film + digital anytime online.

Are your prints true photographic prints?

Yes! Since 1968, we’ve respected the art of the print. Our true, photographic wet process prints pay homage to traditional darkroom printing and come on only the finest premium Fujicolor Crystal Archive Supreme Paper. This isn't your typical photo paper—Fujicolor Crystal Archive Supreme comes with a luscious thickness you have to see (and feel) to believe, with rich colors that bring your images to life. Learn why industry-leading photographers choose to print with us.

How do I get my negatives back?

Choose from these ship back options during online checkout. Negatives will be cut and sleeved, unless you request otherwise.

FILM SHIP BACK OPTIONS PRICE
2 Weeks $9.50
Accumulate to Fill 2" Flat Rate box $20.00
Destroy Free

*For international shipping, these prices will vary.

What if I have a problem with my order?

If you have questions or concerns at any time, please contact us as soon as possible via phone 503-588-3686 or email info@photovisionprints.com.

Do you offer order reviews?

We'd love to talk with you! You can schedule a 30-minute Zoom call here at no charge.

Which scanners do you use?

Every roll of film is scanned by hand on the renowned Fuji Frontier SP3000 or the state-of-the-art Noritsu S-1800. Both are excellent tools to help you reach your vision. Here are some characteristics of each.

How large are your scans?

Resolution matters. That's why our Normal Scans give you the freedom to print stunning 24×30s straightaway, while our Large Scans can easily grace a billboard. Learn more about resolution and file size.

Frontier SP3000

FILM SIZE FORMAT NORMAL SCAN LARGE SCAN
35mm 4x6 2400x3600 3600x5400
120 / 220 6x4.5 2700x3600 3600x4800
120 / 220 6x6 2700x2700 3600x3600
120 / 220 6x7 2700x3150 3600x4200
120 / 220 6x8 2700x3600 3600x4800

*All scan resolutions are approximate. Slight variations are normal.

Noritsu S-1800

FILM SIZE FORMAT NORMAL SCAN LARGE SCAN
35mm 4x6 2400x3600 4400x6700
120 / 220 6x4.5 2700x3600 4800x3500
120 / 220 6x6 2700x2700 4800x4700
120 / 220 6x7 2700x3150 4800x5900
120 / 220 6x8 2700x3600 4900x6600
120 / 220 6x9 2700x4050 4900x7100

*All scan resolutions are approximate. Slight variations are normal.

Will my scans arrive rotated + numbered?

Yes! Every scan arrives rotated and organized by roll number and frame number.

Can I number my rolls?

Absolutely! There is no charge to do so. If you number your rolls, your scans will be uploaded in chronological order, streamlining your post production.

What are Exposure Reference Sheets?

Our signature Exposure Reference Sheets help you understand the relationship between your exposures and your scans at a glance. Learn how to read them.

Do you offer push/pull processing?

Yes, clearly identify which rolls need to be pushed or pulled (rubber bands work great) and let us know by how many stops during online checkout. What is push/pull processing? Learn more here.

How do you process Ilford Delta 3200?

We process Delta 3200 at 3200 unless you indicate otherwise.

Do you process + scan disposable cameras?

Yes! The prices are the same for 35mm film.

Do you process + scan E-6 slide film?

While we no longer process E-6, we do scan it! You are welcome to send us E-6—we will send it out-of-house for processing and then scan it in-house. Please note film service times for E-6 will be slightly longer than our current Film Service Times.

Do you process + scan 110, 126 or disc film?

We do not.

Do you scan previously processed film?

Yes! The price is the same for processing and scanning.

What are your prices?

See our Film Service Pricing.

Do you sell film?

Yes! Order your favorite 120 and 35mm film from us. Available in single rolls and packs of 5.

What is your holiday schedule?

We are closed on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. If the holiday falls on a Saturday, we will be closed the Friday before. If it falls on a Sunday, we will be closed the Monday following.

Can I mail you chocolate?

Yes! We will eat it.

3775 Market Street NE Salem, Oregon 97301

What is your rescan policy?

Our goal is to always provide scans that match your vision the best we can! Still, we are humans, not cyborgs, and sometimes even your favorite film lab can make mistakes.

If you request a rescan due to our scanning error, we are happy to rescan your film on the order’s original scanner at no charge.

However, if your chosen scanner did not perform as you expected, and you wish to see if a different scanner might draw closer to your vision, an $18/roll charge will be applied.

To request a rescan, please reach us by phone or email.

Hi! Wondering when you'll see your scans?

Send Film