Common Questions

Getting Started

How do I send film?

Get started here.

Do you offer prepaid mailers or shipping labels?

We do not currently offer prepaid shipping labels. Learn more about sending film.

I sent my film—what happens next?

Once your film arrives, we’ll send you an email letting you know your order status changed to processing. That day, check our current film service times so you know when you might see your scans. Once your scans are complete, you'll receive an email with a link to download your images via (no account is needed). Your images will arrive rotated and organized by roll and frame number. If you number your rolls, they’ll arrive in chronological order.

How do I get my negatives?

Choose from these options during checkout. Negatives will be cut and sleeved, unless you request otherwise. Prices will vary for international shipping.

2 Weeks $11.50
Accumulate to Fill 2" Flat Rate box $22.00
Destroy Free

What are reference images?

Reference images are what we use to draw close to your vision while scanning. They are 3–5 cohesive images that show us the skin tones, contrast, density and saturation you’re striving for. They can be from your own portfolio or from someone you admire. Learn more and submit reference images here.

What are Exposure Reference Sheets?

Exposure Reference Sheets are the ultimate feedback! They are your negatives in digital form and come with every Signature Process + Scan order. They allow you to clearly and easily see how you exposed your film and help you better understand your scans. Learn more.

Processing + Scanning

What’s the difference between Signature and Everyday 35mm?

Signature offers custom reference images, a secondary color check and more pixels for larger prints. Everyday 35mm is scanned using our color technician’s best judgment and comes with a set of proof prints! Learn more.

Do you offer rushes?

During our busy season (roughly May–December), 2–5 day rush options will be available at checkout. From January–April, please email or call 503-588-3686 to request a rush.

When do I need to push or pull my film?

Learn more about push/pull processing. If you’re ever in doubt, give us a call 503-588-3686. If you do order push/pull processing, clearly mark which roll (rubber bands work great).

Do you offer scans as TIFF files?

We do not offer TIFF files. Rest assured, our non-subsampled JPEGs offer the same beautiful image quality as a TIFF and save you on file storage.⁠ Learn more about file size, resolution and see our scan resolutions.

Do you process + scan single use cameras?

Yes! The prices are the same as for 35mm film. We recycle every disposable camera we process.

What does “half frame” mean?

This only applies to 35mm film. You’ll want to choose half frame at checkout if you know your camera exposes two separate frames onto one single frame of 35mm, giving you roughly 72 images on a roll instead of 36.

Can you scan my film with the frame edge included?

We do not offer film scans that include the surrounding film frame. However, some photographers like to place their scans onto the film frames of their Exposure Reference Sheets using a program like Photoshop or Affinity.

Do you process + scan E-6 slide film / 110 / 126 / disc film?

We no longer process E-6 slide film, but we can scan it. We no longer process or scan 110, 126 or disc film.

Do you scan film that someone else processed?

Yes! The price is the same as for processing and scanning.

I shot Delta 3200—what do you need to know?

We process Delta 3200 at 3200 unless you indicate otherwise.


What are true, wet process photographic prints?

Wet process means our photographic paper undergoes a wet, chemical reaction to create the image. This is different from inkjet or “giclée” prints where ink is sprayed onto paper. Our prints come on only the finest Fujicolor Crystal Archive Supreme photo paper, and can last 200+ years when stored correctly!

How big can I print my image?

Generally, we like to have at least 100 pixels for every inch we print. Keep in mind this depends on a few other factors: Did you nail focus? How far away will you be viewing your print? We’re happy to help you find the right print size for your image, give us a call or email.


I have questions / concerns with my order.

We’re here to help! Please give us a call 503-588-3686, schedule a Zoom or reach out via email

What is your rescan policy?

We want to do everything we can to help your scans match your vision! If you think your order may need a rescan, please reach out as soon as possible by phone at 503-588-3686 or send us an email. Please keep in mind: if your chosen scanner did not perform as you expected, and you wish to see if a different scanner might draw closer to your vision, a 50% charge will apply.

*All rescans are offered at our discretion

Do you offer order reviews?

Yes! You can schedule a Zoom call at no charge.

What’s your holiday schedule?

We are closed on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. If the holiday falls on a Saturday, we will be closed the Friday before. If it falls on a Sunday, we will be closed the Monday following.

Can I mail you chocolate?

Yes! We will eat it.