Common Questions

If you're ready to send film, you can do so here! And here are some tips for getting started with us.

Preference images are 3–5 images that exemplify the skin tones, contrast, density and saturation you're striving for in your work. They can be from your own portfolio of work or from someone who inspires you. We recommend everyone submit preference images—they really help minimize the time you might spend editing in post! Submit or update here.

Never.

Check out our shipping tips.

Once we receive your film, we’ll send you a confirmation email with an invoice so you know your film arrived safe + sound.

Once your scans are complete, you'll receive an email with a link to download your scans via Box.com, an online file sharing system. Learn how to use Box.com.

Check out our current film service time.

Email us side-by-sides. These "before and afters" can be added to your preference images and help you hone in your film scans so they are closer to your aesthetic. Learn more.

Yes! We are pleased to offer rush processing when our service times exceed your required time frame.

Proof prints may be ordered online during checkout. Or, you can order prints from both film + digital anytime online.

Yes! Since 1968, we’ve respected the art of the print. Our true, photographic wet process prints pay homage to traditional darkroom printing and come on only the finest premium Fujicolor Crystal Archive Supreme Paper. This isn't your typical photo paper—Fujicolor Crystal Archive Supreme comes with a luscious thickness you have to see (and feel) to believe, with rich colors that bring your images to life. Learn why industry-leading photographers choose to print with us.

Choose from these ship back options during online checkout. Negatives will be cut and sleeved, unless you request otherwise.

*For international shipping, these prices will vary.

If you have questions or concerns at any time, please contact us as soon as possible via phone 503-588-3686 or email info@photovisionprints.com.

We'd love to talk with you! You can schedule a 30-minute Zoom call here at no charge.

Every roll of film is scanned by hand on the renowned Fuji Frontier SP3000 or the state-of-the-art Noritsu S-1800. Both are excellent tools to help you reach your vision. Here are some characteristics of each.

Resolution matters. That's why our Normal Scans give you the freedom to print stunning 24×30s straightaway, while our Large Scans can easily grace a billboard. Learn more about resolution and file size.

Frontier SP3000

*All scan resolutions are approximate. Slight variations are normal.

Noritsu S-1800rn

*All scan resolutions are approximate. Slight variations are normal.

Yes! Every scan arrives rotated and organized by roll number and frame number.

Absolutely! There is no charge to do so. If you number your rolls, your scans will be uploaded in chronological order, streamlining your post production.

Our signature Exposure Reference Sheets help you understand the relationship between your exposures and your scans at a glance. Learn how to read them.

Yes, clearly identify which rolls need to be pushed or pulled (rubber bands work great) and let us know by how many stops during online checkout. What is push/pull processing? Learn more here.

We process Delta 3200 at 3200 unless you indicate otherwise.

Yes! The prices are the same for 35mm film.

While we no longer process E-6, we do scan it! You are welcome to send us E-6—we will send it out-of-house for processing and then scan it in-house. Please note film service times for E-6 will be slightly longer than our current Film Service Times.

We do not.

Yes! The price is the same for processing and scanning.

See our Film Service Pricing.

Yes! Order your favorite 120 and 35mm Kodak film from us. Available in single rolls and packs of 5.

We are closed on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. If the holiday falls on a Saturday, we will be closed the Friday before. If it falls on a Sunday, we will be closed the Monday following.

Yes! We will eat it.

3775 Market Street NE Salem, Oregon 97301

Our goal is to always provide scans that match your vision the best we can! Still, we are humans, not cyborgs, and sometimes even your favorite film lab can make mistakes.

If you request a rescan due to our scanning error, we are happy to rescan your film on the order’s original scanner at no charge.

However, if your chosen scanner did not perform as you expected, and you wish to see if a different scanner might draw closer to your vision, an $18/roll charge will be applied.

To request a rescan, please reach us by phone or email.